RETURN AND REFUND POLICY
At ikamate.com, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your product, we are here to assist you. Please follow our return policy guidelines outlined below:
Return Window:
- We offer a 60-day free return guarantee for eligible orders. If you no longer need the item, you can return it within 60 days from the date of receipt.
Returns for Order Errors:
- If you made an error when placing your order, please contact us at [email protected] with your full name, order number, and shipping address.
- Items must be in brand new and unopened condition to be eligible for return.
Damaged or Defective Items:
- If your order arrives damaged or is found to be defective upon receipt, we will gladly exchange it for the same product within 10 days from the delivery date.
- Our products are backed by a one-year store warranty. If the item breaks during the warranty period, please contact us for exchange. Please note that every item can be exchanged only one time.
Non-Returnable and Non-Resalable Items:
Any product designed to come into contact with any body part or fluid falls under our non-returnable and non-resalable category. Once these item packages are opened, they are considered used and ineligible be returned. This includes, but is not limited to:
- Vibrators and Dildos
- Douche/Enema Kits
- Anal Toys, Beads, and Plugs
- Cock and Ball Devices, Cock Rings, and Cock Sleeves
- Gags and Ropes
- Lingerie and Men’s Wear
- Lubes, massage oils, condoms, and body paints
Return Process:
- If you wish to return an item, please contact us via email to request return address information.
- Ensure that the item is unopened and in its original packaging.
- Ship the item back to us, and email us the return tracking number at [email protected]. Please allow 2-4 weeks for us to receive and process your return.
- Once we have confirmed the receipt of your package and completed the product check, we will proceed to issue a refund for your order. The money will be refunded to the account you used for payment.
- If you have any questions regarding the status of your return, feel free to contact us at [email protected].
Non-Refundable Shipping Fee:
- Please note that the shipping fee is non-refundable.
At ikamate.com, your satisfaction is our priority, and we are committed to ensuring a smooth and hassle-free return process. If you have any questions or concerns, don’t hesitate to reach out to our customer support team at [email protected].