Personal Information Collected
When you visit ikmate.com, we automatically gather specific information about your device, including details about your web browser, device, IP address, time zone, and certain cookies installed on your device. Additionally, as you navigate ikmate.com, we collect information about the specific web pages or products you view, parameters related to particular pages visited, date and time of access, actions taken during the visit, time spent on each page, location information, internet addresses, and search terms leading you to ikmate.com, as well as other general interactions with the site (“Device Information”). Device Information is collected anonymously, and it is not linked to your personal information.
We collect Device Information through the following methods:
Cookies: Data files placed on your device or computer, often including an anonymous unique identifier. Cookies enable us to track your use of ikmate.com, allowing us to understand how our services are utilized and to identify usage patterns for better functionality and enhancements.
Log Files: Records actions taking place on ikmate.com, including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Web Beacons, Tags, and Pixels: Electronic files used to record information about your browsing activity on ikmate.com.
Use, Disclosure, and Consent
We use Order Information to fulfill orders made on ikmate.com, including processing payment information, arranging shipping, and providing invoices and/or order confirmations. Additionally, we use Order Information to:
- Communicate with you as needed to provide high-quality service.
- Verify your identity and assess orders for potential risk or fraud.
Share information or advertisements regarding our products or services.
- Comply with regulatory requirements and other legal obligations related to your use of ikmate.com.
- We use Device Information to assist in screening for potential risks and fraud, particularly related to your IP address, and more broadly to evaluate, enhance, develop, and optimize our services. Device Information may also be used to analyze and predict industry trends and other analytical data.
We will generally obtain your express or implied consent before collecting, using, or disclosing any Personal Information. You can provide consent orally, in writing, electronically, or through an authorized representative. Implied consent is assumed when the purpose of collecting, using, or disclosing Personal Information is necessary for providing our services or is reasonably obvious in the circumstances. Implied consent may also be established if you have received notice and a reasonable opportunity to opt-out of using Personal Information, but have not provided such notice, including for mail-outs, marketing, or fundraising.
Personal Information may be collected, used, or disclosed without your consent in specific situations, including when permitted or required by law, in emergencies threatening an individual’s life, health, or personal security, when Personal Information is publicly available, when legal advice from a lawyer is needed, for debt collection or fraud prevention, or other legally established reasons.
Third-Party Service Providers
In some cases, we may share your Personal Information with third-party service providers for the purposes listed above, including:
Wordpress/Woocommerce: We use Wordpress/Woocommerce to power ikmate.com. You can review how Wordpress/Woocommerce uses your Personal Information on their platform.
Google: Google Analytics assists us in understanding how our customers use ikmate.com. You can learn more about Google’s use of your Personal Information on their platform.
Klaviyo: We use Klaviyo to help us manage your information and gain insights on how to better serve you. Details about how Klaviyo uses your Personal Information are available on their platform.
As described earlier, we utilize your Personal Information to provide targeted product and marketing information that we believe will be beneficial to you. To learn more about how targeted advertising works, you can refer to online resources provided by the Network Advertising Initiative. You can also opt out of targeted advertising through the following links:
- Facebook: https://www.facebook.com
- Google: https://www.google.com
- Bing: https://www.bing.com
Moreover, you can opt out of certain services by visiting the Digital Advertising Alliance’s opt-out portal.
Storage, Changes, and Removal of Personal Information
Your Personal Information may be stored electronically in our database, including databases hosted by relevant third-party service providers, or in hardcopy format. We retain Personal Information only for the duration necessary to fulfill the identified purposes or for any applicable legal or business purpose. Note that when you place an order on ikmate.com, we will maintain your Order Information in our records until you request its deletion.
Appropriate security measures, such as passwords, encryption, firewalls, restricted employee access, or other methods, are employed to safeguard your Personal Information. However, while we make every effort to use commercially acceptable means to protect Personal Information, you acknowledge and agree that no method of transmission over the Internet or electronic storage is completely secure. We do not guarantee the absolute security of Personal Information.
In the unlikely event of a security breach in our system that compromises Personal Information, we will notify the necessary local authorities within seventy-two (72) hours of the breach. We will also make reasonable efforts to notify you using the most current contact information on file. We are not responsible for any failure to notify you due to incorrect or outdated contact information.
Do Not Track
Access to Personal Information
If you have questions regarding the collection or use of your Personal Information, please contact us at [email protected], and include “Privacy Information Question” in the subject header.
Upon request, we will provide you with a copy of your Personal Information in electronic form, including details such as what information is stored, where it is stored, and the purpose for which it is stored.
If you are a European resident, please note that we are located in Canada, and your Personal Information may be processed in any country where we engage service providers. For those located in the European Economic Area (“EEA”), we adhere to the provisions of the General Data Protection Regulations to protect your Personal Information. When transferring your data to third parties outside the EEA, we ensure specific safeguards are in place to maintain a similar level of security for your Personal Information. These safeguards may include transferring your data to countries approved by the European Commission or using contracts, codes of conduct, or certification mechanisms approved by the European Commission that provide the same level of data protection as in Europe. If none of these safeguards are available, we may request your explicit consent for such transfer, and you have the right to withdraw this consent at any time.
Links to Other Websites
Your Legal Rights
Under applicable data protection laws, you have rights regarding your Personal Information, including the right to request access, correction, erasure, restriction, transfer, object to processing, portability of data, and (where the lawful basis for processing is your consent) to withdraw consent. You can learn more about your legal rights at the following resources:
- Federal Trade Commission (FTC)
- Federal Communications Commission (FCC)
- Securities and Exchange Commission (SEC)
- Office of the Information and Privacy Commissioner for British Columbia
- European Commission – Rights of Data Subjects
If you are dissatisfied with any aspect of how we collect and use your Personal Information, you have the right to file a complaint with the Office of the Information and Privacy Commissioner for British Columbia.
If you are a parent or guardian and are aware that your minor child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from minors without verifying parental consent, we will take steps to remove that information from our servers.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at [email protected].